Inland Port

Sitel announces Spartanburg County customer experience center

Leading customer care provider to bring $2.5 million investment and more than 400 jobs to Upstate

Published Monday, May 9, 2016

COLUMBIA, S.C. – Sitel, a leading global customer care provider, today announced significant business growth resulting in a new customer experience center in South Carolina. The new facility will bring $2.5 million in capital investment and more than 400 new full-time career opportunities to Spartanburg County in the next five years.

Sitel provides customer care services for some of the world’s most recognized brands. The company’s Spartanburg County operations will be housed in an existing 47,000-square-foot facility, located at 895 Springfield Road in Spartanburg, S.C.

Sitel’s new facility is expected to generate more than 400 new career opportunities in the Upstate. Providing exceptional training and ongoing professional development, career path development is a foundational building block for Sitel, with a long reputation for promoting team members through the ranks to management positions. Those interested in joining the Sitel team should visit the company’s careers page online.

The Coordinating Council for Economic Development has approved a $200,000 Set Aside grant to Spartanburg County to assist with the costs of real property improvements related to the project. For additional information on Sitel, visit www.sitel.com.

QUOTES

“Spartanburg County is an ideal location for Sitel’s newest world-class customer experience center. We appreciate the support from Governor Haley, Secretary Hitt and the Coordinating Council for Economic Development as we prepare to build and staff South Carolina’s finest customer care center.” –Sitel Senior Vice President of Global Real Estate and Development Kim Facer

“We welcome Sitel to South Carolina and celebrate their decision to do business in our state. By investing $2.5 million and creating 400 jobs in Spartanburg County, Sitel is making a real commitment to our entire Upstate community, and I look forward to watching them grow and thrive there for many years to come.” –Gov. Nikki Haley

“Today, we congratulate Sitel on the announcement of their first South Carolina operations. This $2.5 million investment and the creation of 400 new jobs is a tremendous win for Spartanburg County and our state as a whole.” –Secretary of Commerce Bobby Hitt

“We are extremely pleased to have Sitel as part of our business community. Sitel collaborates with some of the best known global brands to help consistently deliver excellent customer experiences. The Spartanburg call center will provide outstanding career opportunities for the area.” –David Britt, Chairman of the Spartanburg County Economic Recruitment Committee and Economic Futures Group Board Member

FIVE FAST FACTS

Sitel is establishing operations in Spartanburg County.
Company opening customer experience center, creating 400 new jobs over the next five years.
Established in 1985, Sitel is headquartered in Nashville, Tenn. and employs more than 61,100 workers worldwide.
Sitel’s Spartanburg County operations will be located in an existing 47,000-square-foot facility at 895 Springfield Road in Spartanburg.
Those interested in joining the Sitel team should visit the company’s careers page online.

About Sitel

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 61,100 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 108+ domestic, nearshore and offshore centers in 21 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

About S.C. Department of Commerce

As South Carolina's leading economic development agency, the Department of Commerce works to recruit new businesses and help existing business grow. Commerce has recruited world-class companies to South Carolina such as BMW, Boeing, GE, Giti Tire, LPL Financial Holdings, Mercedes-Benz Vans, Toray and Volvo Cars and also supports startups, small and existing business, innovation and rural development initiatives. Commerce partners with the S.C. Technical College System via readySC to support workforce training and recruiting, and with the S.C. Department of Employment and Workforce, which provides worker training and employment opportunities within the state. IBM-Plant Location International reports in 2012, 2013 and 2015 ranked South Carolina first in the nation for attracting jobs through foreign investment. The state won the Gold Shovel Award and the Project of Year Award from Area Development magazine in 2012, 2014 and 2015. For more information, visit www.SCcommerce.com.

MEDIA CONTACT:

Adrienne R. Fairwell, APR
Director of Marketing & Communications
South Carolina Department of Commerce
(803) 737-1998
afairwell@sccommerce.com
www.SCcommerce.com

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